Kendal BID invited all levy payers in Kendal to attend a Zoom meeting in order to get their views on what they wanted us to do to help Kendal to recover.

Thank you for all those who participated in the 2 zoom calls- it was really interesting and heartening to hear such positivity from the majority.

 

In the first cohort, the 2 main themes that were recurrent clearly around:

 

1) we need to educate Kendal people just what an amazing town we live in and at the same time be able to educate visitors to encourage them to come to Kendal

 

2) we need to have a positive marketing plan that concentrates on the positives and drowns out the negatives.

 

This was echoed in the second cohort who were at a slight advantage because we were able to present the draft suggestions to them from cohort 1.

 

Kendal BID has, and rightly so, had to justify its expenditure and the value of its expenditure- in other words- we need to be able to measure the things we do and ensure value for money.

 

We also have to be innovative in what we do as our budgets are small. if we take the examples of the trails that have been going for a few years- we have had to be innovative to keep them fresh. They themselves have been copied across the UK as best practice. The Umbrellas were also copied and were proven to bring in positive reactions to our town from all over the UK.

 

There was an informative discussion on our target markets, previously Kendal BID has commissioned window installations and posters within prominent stations in London, Manchester, Liverpool and Birmingham. There was no way of measuring success. In Kendal we are lucky that we do already attract a varied demographic, it was rightly suggested that we target a higher-end consumer (much like Altrincham), the discussion was around the fact that we do not have the budget at the moment to do that and that we may not have the younger affluent but we do get (as evidenced by the TIC data) the empty nester demographic who tend to have much disposable income. We also discussed the reason going forward that we think it would be good to target the visitors already in the Lakes to come to Kendal rather than get them to travel 300 miles they could travel 9- almost a captured market scenario.

 

Discussions were also had on the potential to train businesses and staff on key elements of ‘Kendal’, the suggestion was around potentially providing an awards ceremony that rewarded businesses that could show that their frontline colleagues were able to extoll the virtues of Kendal, signpost people to the correct places etc. The new Kendal Directory could be available to help with this.

 

Alongside this was the suggestion that we create a recovery marketing plan that amongst other things gave out key messages about Kendal and also contained key imagery in video snippets, stills and drone footage.

 

Attached is a summary of our first thoughts on how we can achieve the above points, remembering we need to be innovative and attention-grabbing to put Kendal into recovery. You can also follow this link to get more details:

 

– Power of 12:
– Some mini-town ideas:

We are more than happy to take constructive feedback and solution led criticism from any levy payer. You may find very similar questions asked by Phil Walker in a previous email

We always answer questions factually and promptly this means that businesses are clear on our intentions and get the truth rather than the sometimes unfactual based presumptions and rumours.

THE BID BOARD RECEIVED THE FOLLOWING:

I am Philip Walker the owner of The New Union, Kendal and a BID Levy payer.

 

I attended the BID meeting on Monday and it was with much sadness to see so few attendees, this includes BID directors.

 

Since the meeting, I have seen posts by businesses within the BID zone who said they did not know about the meeting at all?


I find it hard to see that Bid would only put this on Facebook, Twitter and Instagram and was not even put on the BID website, even after the uproar after the previous meeting 2 weeks earlier.

It is 2020 and to read that Kendal BID has no database of email addresses for member businesses is quite surprising, as surely this would be the most cost-effective way of sending and tracking communications, leaflets are all well and good but expensive to produce and labour hungry to deliver, if as previously started they are all delivered by hand. We are now in year 6 of BID and there be no database I find this very shocking and have myself asking what has BID been doing not to have even this?

 

In the meeting, I was very surprised to see that the idea of domes as a way to get new people into the town, a thing that I will say will not last long due to vandalism while I will admit that none of us including myself are not tourism experts I do believe that one should be hired to be a consultant and come up with ways to move forward, teaming up with other local areas, such as Cumbria Tourism and LDNPA to share ideas or at least garner opinion.


Kendal Shop Trails: is there any evidence on how town trails increase footfall into shops and increase spend, this is surely what the idea of it is?

Are they working / do they work, is there any evidence at all that can be snared with levy payers to ensure they are getting a return on investment, also what do business say who have been involved?

 

BID and Fantastic Kendal:  Is it possible to find out how much Kendal bid pays Fantastic Kendal for use off office space?

And do I take it that the amount on accounts under ‘management fees’ is how much our bid manager receives as wage / invoices if not correct is it possible to find out?

 

Also, I see that the information on the website is out of date as directors added last year do not appear online may I ask why this is and who is responsible for keeping the website and social media up to date.

Shopappy: What checks were made to make sure this was a viable platform before committing to buy in.
How were Lakeside Taxis decided on to be the deliverer of choice and was this put to tender (same with coach drivers)

IS Shopappy working and are we able to see figures that represent a good return on investment for Kendal BID levy payers ( Kendal site visitors in isolation, number of transactions, average value of transaction etc)  and what ongoing fees will Kendal BID be liable for on top of the initial investment.

Many thanks Philip Walker

RESPONSE FROM THE BID BOARD

Dear Phil.

Thank you for participating in the video conferencing. It was refreshing to experience positive contributions from you. It does seem however that in your case the objective to produce a Coronavirus Recovery Plan for Kendal BID Zone has been widened by you to asking questions that are not directly relevant to the point in question.

My response and answers are many in number because your questions and comments require it.     

To assist with the reply process, I have copied your email and dissected it into the questions posed.

I then address your points one by one as they appear in your email.  I have retained your questions in black print, with my replies in green.

To commence my response.

I attended the BID meeting on Monday and it was with much sadness to see so few attendees,

Taking you as an example of a businessperson.

My experience suggests that life and business sometimes have to take priority. You do not always attend meetings even as a committee member. Your numerous verbal promises aren’t always honoured. When BID offered to coopt you onto the BID board you accepted, but then never attended any Board meetings.

I ask you to remember that BID is unable to subpoena members to our meetings.

We did though receive apologies from many who did not participate. I must request you do not take numbers participating as indicating commitment or interest. As a person active in the political community you should know that if numerical people participation were the benchmark then the whole democratic election system in this country would be called into question.

this includes BID directors.

Please remember that presently there are eight Directors, all are unpaid volunteers, neither do they receive expenses, plus they have their own businesses to run and family commitments to consider.

You did have two directors attended plus the BID manager. That alone should indicate BID commitment and please be assured all Directors will receive copies of minutes and be fully updated on the ideas presented both by those attending and others that we received in writing The response has been considerable.

Since the meeting I have seen posts by businesses within the bid zone who said they did not know about the meeting at all.

BID also monitors posts and I am advised that those tasked to review posts have not seen any that say they were not invited. Knowing your usual screen shot habits, if you have details then it would be helpful to receive copies, so we can investigate the comments further

I find it hard to see that Bid would only put this on Facebook, Twitter and Instagram and was not even put on the BID website,

Your comment is a contradiction, you recommended Facebook advertising to BID, yet now you criticize it.

Irrespective of that, BID advertised this programme of consultation by public announcement in the Westmorland Gazette. It also benefited from extensive editorial in the same newspaper. Details of meetings were published to Instagram, Twitter in addition to Facebook with invitations to members to watch Facebook for updates. BID did send out personal invitation by email where it had addresses and accept many did not respond.

Taking you as my example again. I received a complaint from you that you had not been invited to the first meeting. Later you apologised and admitted you had not seen the message because it had gone into your spam folder. Maybe the same or similar happened with others.

after the uproar after the previous meeting 2 weeks earlier.

I would be pleased to have your definition of ‘uproar’.  Considering you did not attend the meeting I can only suggest it is some sort of ‘second hand’ report. The recording or the meeting shows the only content that might be regarded as ‘uproar’ was strongly worded opposition to negativity of some businesses toward Kendal and how they are damaging the reputation of the town.  The vast majority was a positive comment and very encouraging remarks from a lady who is hoping to open a business in Kendal and compares Kendal very favourably with the town where she has her first shop.

It is 2020 and to read that Kendal BID has no database of email addresses for member businesses is quite surprising, as surely this would be the most cost-effective way of sending and tracking communications,

It is the case that both BID and SLDC must comply with data protection rules.

Without physically requesting email addresses from member, which we do where realistically possible, we have no efficient means of obtaining them.

You should remember it is South Lakeland District Council that contacts members during BID election, SLDC issues levy demands to member and receives payment not BID. Understandably we do not have access to the SLDC database.

For months BID has been requesting SLDC for release contact details from Kendal Wi Fi. but regrettably, we now understand that when that system was created there was no opt in/opt out option to receive communications, so BID cannot use that data either. We are trying to resolve this going forward but after months of discussion, we do not yet have a solution. We totally get its potential value but there simply is no permission.

We do have email listings for those people who like you have contacted us, and we use them. We also have Mail Chimp addresses for the majority of businesses in town, but our trials of the system tell us the opening rate is only in the region of 3%.

leaflets are all well and good but expensive to produce and labour hungry to deliver, if as previously started they are all delivered by hand. We are now in year 6 of BID and there be no database I find this very shocking and have myself asking what has BID been doing not to have even this?

Our experience tells us the most successful way to deliver communications to members is hand delivery. It is not costly, or labour hungry, one temporary member of staff delivers them. It does guarantee information get to every BID member. It does not guarantee the communication will be read but BID knows it has been delivered.

BID has had instances where it is accused of not sending out information, yet we have received back objections from the same people referencing the communication and on occasion actually received photographs of the alleged missing document. Such is life on BID Board.

In the meeting, I was very surprised to see that the idea of domes as a way to get new people into the town, a thing that I will say will not last long due to vandalism

I suspect you have not seen the specifications for the domes or examples of how and where they have been used in the past. Please be assured the manufacturer has evidence of successful use of the domes in public areas. It is the sites for display that are important. You should not assume BID will ignore security. BID is not talking about hundreds of these domes and we are doing price comparisons between hire and buy. Initial research suggests the most cost-effective and flexible trial will be on a purchase basis.

Your suggestion for Facebook advertising was considered by our marketing and tourist specialists who have all suggested it is neither innovative or dynamic and should not be a priority, which strangely is backed up by your complaint about BID notifying members of meetings via Facebook.

while I will admit that none of us including myself are not tourism experts I do believe that one should be hired to be a consultant and come up with ways to move forward,

T

To assume that ‘none of us’ are tourist experts assumes too much. I am pleased to confirm the qualifications and knowledge held within the team of BID Directors and BID Manager are as follows-

  • BSC Honours in Agriculture,

 

  • Master’s Degree in Travel & Tourism,

 

  • Member of The Institute of Tour Guides.

 

  • Honours Degree in Marketing.

 

  • Plus, a wealth of experience in actual marketing and tourist projects.

 

We also have

  • A solicitor,

 

  • A specialist expert on shopping centre development and property.

 

  • A specialist in 3rd sector economy,

 

  • The manager of the local branch of a national retail chain

 

  • Access to advice from a Fellow of The Chartered Insurance Institute.

You suggest that ‘a tourism expert should be ‘hired in’ ’to be a consultant.

Based on my recent study of Kendal consultations, it suggests that external consultations achieve very little unless their recommendations are acted upon. Indeed, based on information available to me on previous fees the consultation would likely cost more than the whole proposed domes project.

teaming up with other local areas, such as Cumbria Tourism and LDNPA to share ideas or at least garner opinion.

The recording of the meeting confirms you were advised by Sarah that we have ongoing marketing discussions with Cumbria Tourism, that are based on an over 30 years working relationship with their chief exec.  Sarah regularly participates in networking meetings with other local BID Managers and British BIDs. Sarah did explain to you that we talk to LDNPA, plus potential individual locations, Brockhole being a typical example.

Kendal Shop Trails: is there any evidence on how town trails increase footfall into shops and increase spend, this is surely what the idea of it is?

I would be pleased to know if your business has participated in anything other than the food and drink leaflet?

Leaflets are not the same marketing methodology as trails. It is evidenced that most complainants of the product are from businesses that have never actually participated. We do not physically count customers in and out of individual shops. We find a more efficient and cost-effective way to evaluate success is to monitor the rate of repeat business buy in and new business involvement by referral and request.

Are they working / do they work, also what do business say who have been involved?

The question relates to trail maps. Over 40,000 trail maps have been distributed, a figure that includes web down-loads. From my personal market research as a TIC volunteer I can confirm that high numbers of families request trail maps, with school holidays being a particularly busy period. We do not rely on Kendal Futures footfall figures in our research because in reality, it only counts movements of people, not numbers of customers entering shops.  Our shop participation rate shows

  • Year1: 40 businesses participated,

  • By year three that number had grown to 114.

is there any evidence at all that can be snared with levy payers to ensure they are getting a return on investment?

Again, using your business as the test case,

On checking the rateable value for your business, the present rateable value is £3,500. For interest there is an error on the GOV – UK website, which has relevance to your comment coming later about website updates.

Your levy is 1% of rateable value = £35.00 per year.

  • Therefore, your investment into BID is £2.92 per month or .096p per day.

For less than £0.10 per day your business individually has received –

  • Two wall brackets to include fixing for hanging baskets of flags..

  • *Two flag poles

  • *Two flags, that were in conjunction with Armed Forced Day and associated advertising.

  • You are also getting personal and time-consuming detailed replies to your regular questions

*All be it that I personally funded the flag poles and flags, but it was BID event related.

Collectively, along with other members your business benefited from

  • BID support for festival.

  • BID support for Christmas lights activities.

  • BID support for Kendal in Bloom.

  • BID support for Visit Kendal Website

  • The BID series of leaflets, including a food & drink leaflet.

  • BID programme of trails. (Different to leaflets)

  • BID promotional advertising of Kendal

  • Competitions to promote businesses activity.

  • BID provision of coach parking and coach tourism facility

  • Potential for a Corona Virus recovery plan.

Individual Business offers-

  • Kendal Gift Card scheme.

  • Kendal High Street advertising, Shopappy.

  • Kendal loyalty card, Swippi

  • Most recently introduced the shop on-line facility.

Previously completed project

  • Christmas Park & Ride Trial.

  • Park & Cycle trial.

  • Cycling parking infrastructure project.

  • Artificial Christmas Trees

  • Additional Christmas Lights

  • A Spitfire event with no commercial stalls that might have competed with your business.

  • An Armed Forces & Blue Light Tribute event organised by BID, funded by BID & MOD with no commercial stalls that might have competed with your businesses.

All for less than 10p per day,

 I leave you to assess value and suggest you test it against the services and products your pub offers, maybe compare the price of a pint of beer, a cup of coffee or a packet of crisps.

I accept you choose not to buy into some of the individual offers. That is personal preference, they remain available.

BID and Fantastic Kendal:  Is it possible to find out how much Kendal bid pays Fantastic Kendal for use of office space?

Yes, it is quite transparent because they have paid £0 (Nil). Sarah has previously provided it at no additional cost to BID.

It is not normal accountancy practice to list £0 returns.

To assist understanding.

Remembering councils fund Kendal Futures to include the provision of serviced offices.

The BID Board hoped to provide equivalent facilities for working and storage space, plus a member reception service.

With Sarah’s agreement, BID instructed a professional property expert to assess the correct rental for shared use of the serviced building in Finkle Street that you refer to as Fantastic Kendal.  In agreement with Sarah, who under totally separate arrangement and funding provides TIC services to Kendal, it was agreed to sublet a part of the building. In reality BID were already using space in that building for storage of leaflets and equipment etc at nil cost to them..

It should be noted though, until the end of the last financial year in April 2020 and that has been the case for 6 BID years, BID did not actually pay any rent. Since the agreement BID did not have the money available to pay it.  In terms of flexibility, it’s highly unlikely BID would receive the same flexibility under any other arrangement.

And do I take it that the amount on accounts under ‘management fees’ is how much our bid manager receives as wage / invoices if not correct is it possible to find out?

No, ‘do not take it’ as the BID managers remuneration.

As a businessperson you should appreciate accountants often amalgamate a number of expenditures under one heading or category. This DOES NOT mean items are not individually accounted for or agreed by the Directors. It is the directors that are accountable for timely and accurate accountancy processes.

You should note that Kendal BID is a limited company in its own right, as such it operates under that status.

It is not a council department.

Kendal BID accounts are prepared in line with HMRC, VAT and Companies House requirements and it is the Directors who are responsible for the timely submission, not the council.

In respect of financial governance Kendal BID operates under the guidelines as set by British Bids –

  • British Bids recommended that administrative expenses including salaries should not exceed 20% of income. Kendal BID meets that guideline

  • It is also recommended that the local authorities charge no more that 5% of levy income to collect the levy. That guideline is not being met.

It is SLDC that administer the BID Levy payments and they are paid for that service. There is a statutory requirement to have an ‘Operating Agreement’ in place between BID and SLDC.

Kendal BID recently asked for a review of the amount being paid by them to SLDC for the service. The explanation from SLDC was that it costs more to collect the levy from many low rateable value businesses in the BID area. than would be the case if it were a few high value properties in a small BID area. The BID Board accepts this explanation.

 To aid transparency and from my experience what seems to be your ongoing interest in ‘all thing Sarah’.

  • Sarah is employed on a short- term contact, as if befitting with a fixed term BID.

  • It is the duty of the Directors to satisfy contractual obligations and review her contract as required.

  • The recent salary review was conducted in 2019 by a solicitor, who is also a BID Director.

  • The Board signs off the contractual changes before they are implemented.

  • In line with British BID recommendations, Sarah’s job description and remuneration package has been changed to reflect her responsibilities more closely.

  • BID Manager, requires administrative, IT and media skills, keeping of accountancy records and maintaining, member relations.

  • Project Manager requires greater expertise and qualification to include innovation, project design, product implementation and ongoing management. Most projects that are introduced by BID are over 90% conceived, introduced, managed, and delivered by the Project Manager.

In all respects we expect all BID members and the public to respect BID staff and its representatives, and not in any way abuse or threaten them.

BID Directors are not remunerated in any way, neither are they paid expenses in any shape or form.

Also I see that the information on the website is out of date as directors added last year do not appear online may I ask why this is

I do not know what you are reading with regard to the Directors.

Please go to

  1. BID website.

  2. Home page

  3. Click on tab for BID Board & Staff.

On that page you will see a listing of Directors who remain for a second term and it introduces the new directors. With the exception of Josh Macauley who resigned recently that list is correct. The Josh entry will be updated in the near future.

Having used Gov – UK, local authority, and Visit Kendal websites recently I suggest Kendal BID compares favourably in terms of their site being up to date.

You do not mention it in your question, but I ask you to note. A section has been added to highlight business related Coronavirus news and advice. This is new and considered as totally relevant to our members under present circumstances. Arguably more important that removing the name of one resigned director.

and who is responsible for keeping the website and social media up to date.

It is largely Sarah in her BID Manager roll who manages and updates the website, so is saving the fees of a designated web design individual firm.

Simon Thomas monitors the social media pages daily. Simon created the social media pages, he is a BID member, he was on the working group that established the Visit Kendal website. He also has an extensive knowledge of Kendal BID from his involvement on the Provisional Board and later as a Director of Kendal BID. The Directors consider this continuity with BID to be of great value.

Shopappy: What checks were made to make sure this was a viable platform before committing to buy in.

Of course, we carried out a due diligence exercise.

  • I can confirm that neither Sarah nor the directors receive any remuneration from Shopappy.

  • Neither do they have any form of ownership of Shopappy.

  • It was the BID Board who instructed the implementation of a Shopappy facility for Kendal Members.

In terms of a viable platform, the following statistics are offered for your consideration

  • The BID Board agreed for Kendal high street to be facilitated with a ‘shopping online’ facility.

  • The BID Board reviewed the market and selected Shopappy as the product provider.

  • Records show combined unique page views of shops and their products in Kendal is 325

  • It has almost trebled since the August figure of 37,051 and since the delivery service was added.

  • I can confirm that Shopappy is an award-winning company.

  • Shopappy is now recognised and supported by Saatchi & Saatchi, VISA, and Nat West.

  • Kendal BID Board was quick to recognise the potential and bought in the initiation package, thus making it available to BID members.

  • 127 towns in the UK (not businesses in Kendal) have now signed up to the product.

 I trust the above will reassure you, that those large successful companies and 127 towns support this ‘viable platform’

How were Lakeside Taxis decided on to be the deliverer of choice and was this put to tender (same with coach drivers).

It should be remembered BID is not a local authority body, so it does not need to follow their tendering process.

Yes, BID did ask other taxi firms to quote for providing the service. Lakeside Taxis were chosen for the coach parking because

  • They are BID members,

  • They offer competitive fares,

  • They were prepared to trial the scheme.

  • They were able to offer an account service.

With the Kendal High Street Online (Shopappy). Lakeside Taxis were selected as product provider for all the above reasons plus-

  • We have had nothing but positive feedback in respect of Lakelands service standards.

  • A second price comparison confirmed their prices remain competitive.

  • Lakeside offered a fixed charge for delivery within a 6-mile radius of Kendal.

  • The Directors agreed that the exercise confirmed the competitiveness of our package with Lakeland.

  • Lakeside have a track record with BID for reliable service standards,

  • BID also had a tried and tested accounts system operating with them.

IS Shopappy working and are we able to see figures that represent a good return on investment for Kendal BID levy payers ( ++Kendal site visitors in isolation, number of transactions, the average value of transaction etc)  and what ongoing fees will Kendal BID be liable for on top of the initial investment.

  • Good return – Less than 10p per day for the whole BID package?

  • BID identified the product, paid the registration fee that was by the BID Board assessment acceptable.

  • I refer you back to the 90,325 visits to Kendal virtual high street.

  • Names of businesses participating are on the Shopappy (Kendal) website.

  • The average transaction value is for the individual businesses to disclose, not BID.

  • It is the businesses that decides for themselves is it offers value for money.

  • usinesses have the contractual obligations, not Kendal BID. Full details are readily available from Shopappy.

    BID tourist coach parking project

    • Kendal BID identified a potential in Coach Tourism that had been lost when K Village stopped offering that service.

    • It had been confirmed the local councils had no plans to provide dedicated coach parking facility in Kendal.

    • Kendal BID negotiated with Kendal Leisure Centre to provide a parking facility for tourist coaches.

    • The parking was out of town, so a transport service was arranged to get driver back into Kendal whilst their passengers visited Kendal and increased the tourist £.

    • As an incentive for drivers to visit Kendal, they were offered a Kendal Gift card, that could only be spent in Kendal businesses.

    • To promote the service unpaid volunteers attended the National Coach Tourism Exhibition to distribute leaflets and details of the package,

    • Details of the product have since spread by word of mouth referral between drivers and tour operators.

    • Parking is pre booked.

    • No BID staff or Directors benefit financially from this facility.

    • One company is now arranging coach tours that will have their base in Kendal, bringing additional revenue into Kendal.

    • Drivers are asking for guided tours of places of interest to be available, they offer potential for additional revenue to those places of interest.

    The main cost to BID is the £10.00 gift card per coach drivers, but that money comes back into Kendal businesses that accept the Kendal Gift Card. All businesses providing service to the scheme are BID members.

Hope this answers your many questions.

 

Brian

Brian Harrison

Chairman Kendal BID.

 

 

 

Value for money? We are often asked the question about how Kendal BID is value for money, what do the businesses get for their money?

A couple of points…

  1. A Business Improvement District is not for the individual business it is for the collective. A business may get benefits through the ‘whole’  through for example, with increased footfall because of support for festivals and events. They may get benefits directly to their business if they take advantage of the many marketing tools available to them.
  2. The best way for any business to gain value for money for the money they put in is to participate – PARTICIPATION IS KEY!

  1. 50% of Kendal BIDS levy payers pay less than £8 per month

Recently a local pub business owner asked the following question of BID.

“Is there any evidence at all that can be shared with levy payers to ensure they are getting a return on investment”?

The investment into Kendal BID by that pub.

The building occupied by the pub has a rateable value of £3500. The levy payment is 1% of the rateable value = £35.00 per year.

  • Therefore, the investment into BID is £2.92 per month or .096p per day.

For less than £0.10 per day that individual business has been offered

  • Wall brackets and fixing to display hanging baskets or flags.
  • Kendal Gift Card scheme. ( A BID project)
  • Kendal High Street On Line – Shopappy. (A BID Project)
  • Kendal loyalty card – Swippi (A BID project)
  • Most recently introduced the shop on-line and delivery service. (A BID Project)
  • Participation in a business Coronavirus recovery project (A BID project)

Collectively, along with other member business and Kendal businesses in general have benefited from

  • BID financial support of Visit Kendal website, that offers inclusion on a business listing.
  • BID financial support for festivals and events.
  • BID financial support for Christmas lights activities.
  • BID financial support for Kendal in Bloom.
  • BID funding a series of leaflets, including a food & drink leaflet.
  • BID funding a programme of trails. (Different to leaflets)
  • BID funding promotional advertising of Kendal
  • BID funding competitions to promote businesses activity.
  • BID funding provision of coach parking and coach tourism facility
  • Potential for a Corona Virus recovery plan.
  • A tourism project to attract coach tourism to Kendal, building on the parking facility.

Previously completed project and trials

  • Christmas Park & Ride trial.
  • Park & Cycle trial.
  • Cycle parking infrastructure improvements.
  • Artificial Christmas Trees for business outside the Kendal Town Council provision.
  • Additional Christmas Lights, again expanding on the Kendal Town Council provision.
  • A Spitfire event with no commercial stalls that might have competed with your business.
  • An Armed Forces & Blue Light Tribute event organised by BID, funded by BID & MOD with no commercial stalls that might have competed with your businesses.

All for less than 10p per day, is that good value for levy payers?

Would you give a child 10p per day pocket money, what is the price of a pint of beer, a cup of coffee or a packet of crisps?  The answer in respect of value for less than 10p per day is open to individual interpretation.

CORONAVIRUS UPDATE 18 MAY 2020

With thanks to Liverpool BID for this business checklist!

BUSINESS CHECKLIST

 

 

CORONAVIRUS UPDATE 14 MAY 2020

1) Roadmap Taskforces: https://bit.ly/RoadmapTaskforces
Further details of the five new ministerial-led taskforces that have been set up to develop plans for how and when closed sectors can reopen safely, following publication of the UK’s roadmap to rebuild Britain.
2) Trade Credit Insurance: https://bit.ly/CV19TradeCreditInsurance
The government will temporarily guarantee business-to-business transactions currently supported by Trade Credit Insurance, ensuring the majority of insurance coverage will be maintained across the market. This will support supply chains and help businesses to trade with confidence as they can trust that they will be protected if a customer defaults on payment.
3) Holiday entitlement and pay: https://bit.ly/HolidayEntitlement
An explanation of how holiday entitlement and pay operate during the coronavirus pandemic, where it differs from the standard holiday entitlement and pay guidance. This guidance applies to those that have continued to work as well as those that have been furloughed.
4) Self-Employment Income Support Scheme: https://bit.ly/SelfEmployedSupport
The Self-Employment Income Support Scheme went live yesterday so self-employed individuals or members of partnerships whose business has been adversely affected by coronavirus can apply for a grant worth 80% of their average monthly trading profits, up to a maximum of £7,500, paid in a single instalment. You can check eligibility using the link above.
5)) Safer Transport Toolkit: https://bit.ly/SaferTravelToolkit
As people are starting to return to work, we have created a Safer Transport toolkit for stakeholders to share to help inform the public on the necessary steps they should be taking to stay safe when they travel using any form of transport.

CORONAVIRUS UPDATE 20 MARCH 2020

Kendal BIDPlease see below for an update outlining what we know so far about the Coronavirus Job Retention Scheme outlined in the Chancellor’s speech on 20 March.One thing is clear- this is a reimbursement scheme so employers will have to pay “furloughed” workers their salaries, and will then be reimbursed through by HMRC.What are the practical considerations for businesses?

  • This is a Government grant scheme- employers will be reimbursed up to 80% of their furloughed employee’s salaries, the scheme being administered by HMRC.
  • Payments will be backdated to March 1st. HMRC are currently working n a new online portal via which employers will submit details of their furloughed employees.  This portal is not yet ready but we recommend checking the Government Website  which appears to be updated regularly as and when new information becomes available.
  • The Chancellor has said that there will be no limit on the amount of funding available, but has specified that this will be up to £2,500 per employee for an initial period of 3 month, but the scheme will be extended if necessary.
  • All businesses in the UK are covered by this scheme- large or small, profit or non-profit making.

 What should employers do now?

  • You should speak to your employees and advise them that they are to become furloughed and confirm this to them in writing. Ask them to sign a copy of the letter confirming the change in their status and this will be governed by existing employment law.
  • Whilst this advice is given in good faith we are not employment specialists and you should seek appropriate legal advice if you wish.
  • You should tell your employees to look at this web page Guidance for employees and in particular that they will remain on the payroll, but will not be able to carry out any work for you during this period.  Whilst as an employer you are able to “top up” the 20% reduction in their income, you are not obliged to do this and if the employees income is reduced by this they may qualify for Universal Credit.

What are the timescales for implementation of this scheme?

As mentioned above, the scheme is to be administered by HMRC through an online portal, and we are advised that they are working hard behind the scenes to prepare this as quickly as possible.   The Government have said in the meantime that businesses can rely on a business interruption loan in order to fund their cash flow in the meantime which the scheme is implemented.

It is clear there are lots of unanswered questions about the implementation of this scheme and we are all holding our collective breath waiting for the latest updates from the Government and HMRC.

Details of other financial support announced on 20 March:

  • Universal Credit allowance increased £1,000 a year and the next tax self assessments will be deferred until the start of next year.
  • Full Universal Credit at a rate equivalent to statutory sick pay available to self-employed people.
  • An additional £1 billion announced to cover 30% of housing rental costs.
  • Deferral of next quarter of VAT payments so no business will pay VAT from now until the end of June and will have until the end of the financial year to repay bills.
  • Coronavirus Business Interruption Loan Scheme (announced 11 March) will now be interest free for 12 months (originally 6 months).

Kendal BID will continue to scour resources online. We will also continue to lobby on your behalf via our MP’s, the Association of Town Centre Managers, and British BIDs.

  • with thanks to Bournemouth Coastal BID for your help in compiling this.

Meetings

All Board Meetings

Board meetings are held normally on the first Tuesday of every month (this may differ depending on availability of Directors) at various locations:

All meetings are suspended at the moment due to Covid-19

All Kendal BID business takes into consideration equality and diversity, click here for Kendal BIDs Equality and Diversity Policy

There may be an instance when you feel you would like to complain about the activities of Kendal BID Ltd, please follow our complaints procedure found here

Sometimes we make decisions by email, please see our fast track process.

Meeting Notes

The notes of the BID Board meetings can be viewed here:

BID BOARD MEETINGS 2014

BID Board Meeting – March 2014

BID Board Meeting – April 2014

BID Board Meeting – May 2014

BID Board Meeting – June 2014

BID Board Meeting – Aug 2014

BID Board Meeting – September 2014

BID Board Meeting – October 2014

BID Board Meeting – November 2014

BID Board Meeting – December 2014

BID BOARD MEETINGS 2015

 

BID Board Meeting – January 2015

BID Board Meeting – February 2015

BID Board Meeting – March 2015

BID Board Meeting – April 2015

BID Board Meeting – May 2015

BID Board Meeting – June 2015

BID Board Meeting – August 2015

BID Board Meeting – September 2015

BID Board Meeting – October 2015

BID Board Meeting – November 2015

 

BID BOARD MEETINGS 2016

 

BID Board Meeting – January 2016

BID Board Meeting – February 2016

BID Board Meeting – March 2016

BID Board Meeting – April 2016

The May meeting was replaced with the AGM

BID Board Meeting – June 2016

BID Board Meeting – July 2016

BID Board Meeting – September 2016

BID  Board Meeting – October 2016

BID Board Meeting – November 2016

BID Board Meeting – December 2016

 

BID BOARD MEETINGS 2017

 

BID Board Meeting – January 2017

BID Board Meeting – February 2017

BID Board Meeting – March 2017

Bid Board Meeting- April 2017

Bid Board Meeting- May 2017

Bid Board Meeting- June 2017

AGM

August NO MEETING DUE TO HOLIDAYS

Bid Board Meeting – September 2017

Additional info – September 2017

Bid Board Meeting- October 2017

Bid Board Meeting- November 2017

Bid Board Meeting- December 2017

 

BID BOARD MEETINGS 2018

 

Bid  Board Meeting- January 2018

Bid Board Meeting – February 2018

Bid Board Meeting – March 2018

Additional info- March 2018

Bid Board Meeting – April 2018

Bid Board Meeting- May 2018

Bid Board Meeting- June 2018

Bid Board Meeting- July 2018

NO BID BOARD MEETING IN AUGUST

Bid Board Meeting- September 2018

Bid Board Meeting- October 2018

NO BID BOARD MEETING IN NOVEMBER

Bid Board Meeting- December 2018

 

BID BOARD MEETINGS 2019

 

Bid Board Meeting- January 2019

Bid Board Meeting- February 2019

Bid Board Meeting- March 2019

NO BID BOARD MEETING IN APRIL

AGM

Bid Board Meeting- June 2019

Bid Board Meeting- July 2019

Bid Board Meeting- August 2019

Member meeting- August 2019

Amendment to member Meeting- August 2019- please note that after noting that the Barrow BID website held no information on an award they had been nominated for, it was noted later that this had been put up on their webpage. Barrow BID nominated Barrow’s high street as a ‘Rising Star’ in the 2019 Great British High Street awards. Kendal BID nominates itself for awards but unless shortlisted does not shout about it. Kendal BID has recently entered an award with British BIDs.    

Bid Board Meeting- September 2019

Bid Board Meeting- October 2019

Bid Board Meeting- November 2019

Bid Board meeting- December 2019

Bid Board Meeting- January 2020

Bid Board Meeting- February 2020

Bid Board Meeting – March 2020

Update by Email- April

Recovery meeting- April 27th

Update by Email – April 30th 2020

Email permission from Board- 12th May 2020

Update by Email June 9th 2020

Email Confirmation (window decals)- June 19th 2020

Bid Board Meeting overview – 4th August 2020

Bid Board Meeting – 27th August 2020

Bid Board Meeting September 2020

Bid Board Meeting October 2020

AGM

 

 

Latest News

AGM NOVEMBER 2020

Please see the video of the AGM 2020, this was the second evening showing. The first showing …
READ MORE

Welcome to Coaches

Kendal’s coach parking is now up and running again, if you need any flyers then please get …
READ MORE

JOB VACANCIES

Kendal Business Improvement District Ltd is actively seeking the following: A Project Manager (up to 1.97 days …
READ MORE

facebook
twitter
Cookie Policy

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies.

Find out more about cookies.

cookieI ACCEPT